RETURN POLICY

What is your Return Policy?

We quality-check all our items before they leave our warehouse. Only damaged items can be returned within 5 business days. We may ask to take photo evidence and proof of purchase before returning to ensure the goods are damaged. To start a return, you can contact us at info@kisstherainbow.com . Please note all returns are sent to the following address:

Kiss the Rainbow (Papi Spicy Inc.)
1251 NE 108th 
Miami, FL 33161
United States

What if my item is damaged?
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Damage occurred from improper opening of packages does not cover our warranty policy. Contact us at info@kisstherainbow.com

What if I received a faulty item?
Please contact us within 24 hours of receiving your parcel with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault. You will not incur any additional costs and will be offered a replacement item or a refund / gift certificate. Contact us at info@kisstherainbow.com

Note, Kiss the Rainbow does not accept returns on items that are damaged by general wear and tear. Kiss the Rainbow reserve the right to determine a genuine fault in the clothing.


I have received an incorrect item. What now?
If you have received an item outside of your specified order your order will be amended at no cost to you. Please contact us at info@kisstherainbow.com with any photos of the item and we will send you further information on how to proceed. 

Do you offer exchanges?
Unfortunately we do not offer exchanges. If you think an item may sell out we recommend you re-purchase the items before returning your order.


Stock Availability
Kiss the Rainbow makes every effort to ensure stock levels are accurate at time of purchases. However, if the item(s) you have ordered is not available, you will be either notified that we are currently restocking the item or be refunded for the out of stock item. You will be notified by receiving an email.

Sale Items
All sales are final. We don't accept returns on sale items.