What is your Return Policy?
We hope that you are happy with your purchase from Kiss the Rainbow! All sale items are FINAL. We do not refund or exchange any items that are in the sale.
What if my item is damaged?
If you think your order has been damaged during transit, please send us photos and details within 24 hours of receiving the damaged package. Damage occurred from improper opening of packages does not cover our warranty policy. Contact us at firstname.lastname@example.org
What if I received a faulty or incorrect item?
Please contact us within 24 hours of receiving your parcel with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault. You will not incur any additional costs and will be offered a replacement item or a refund / gift certificate. Contact us at email@example.com
Note, Kiss the Rainbow does not accept returns on items that are damaged by general wear and tear. Kiss the Rainbow reserve the right to determine a genuine fault in the clothing.
I have received an incorrect item. What now?
If you have received an item outside of your specified order, or an incorrect size or color, your order will be amended at no cost to you. Please contact us at firstname.lastname@example.org with any photos of the item and we will send you further information on how to proceed. We will endeavor to get the correct item to you within a normal time frame. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.
Do you offer exchanges?
Unfortunately we do not offer exchanges. You can purchase an items in a different size or color is if it's still in stock. If you think an item may sell out we recommend you re-purchase the items before returning your order.
Kiss the Rainbow makes every effort to ensure stock levels are accurate at time of purchases. However, if the item(s) you have ordered is not available, you will be either notified that we are currently restocking the item or be refunded for the out of stock item. You will be notified by receiving an email.